At Pahnava by Kirti, we begin processing your order as soon as it is placed to ensure timely delivery. Please read our cancellation policy carefully before placing your order.
Refunds or Cancellation Policy :
All sales made on our website are final and non-refundable. We do not offer any exchanges or returns unless the product received is damaged or defective.
We understand that sometimes customers may need to cancel their order, however, we do not offer cancellation or modification of orders once they have been placed and confirmed. Please ensure that you review your order carefully before submitting it to us.
In the event that you receive a damaged or defective product, please contact us within 3 days of receiving your order with the proof of video recording while opening the parcel. We will review your request and may request further information such as photos or videos to verify the issue. If approved, we will provide you with a replacement in case If the same item is not available in your desired size, we will refund or provide you a store credit at our discretion.
Customer Support
- Phone/WhatsApp: +91 92174 40084
- Email: pahnavabykirti@gmail.com
Cancellation by Pahnava by Kirti
We reserve the right to cancel an order in cases such as:
- Product unavailable or out of stock
- Pricing or listing errors
- Payment not received or failed verification
- Suspected fraudulent transactions
- Unforeseen operational issues
In such cases, any prepaid amount will be refunded in full.